Return & Refund
Order Modifications Or Cancellation (if applicable)
Your order is only eligible to be canceled and modified within 04 hours of placing the order. After that time, the order is locked for processing and can no longer be modified/canceled. Buyers assume all risks when choosing the wrong style and size of their purchase, no return or refund is accepted in this case. To help you select the right product, we have provided the size chart, product description of each product on the product detail page.
Please contact our Customer Service firstname.lastname@example.org for modification or cancellation inquiry. Our agent will support you to revise any detail of the order from size, style, shipping info, color to the quantity of the product.
Returns & Refunds (if applicable)
Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the shipment. If the 30-day period has gone, we can’t offer you a replacement or refund.
Please be informed that our products are creative and customized; thus, we do not offer Returns in any case.
We will send you a replacement at no cost or issue a full refund when an item you received has a major problem, which can be:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please contact our Customer Service email@example.com to request a replacement/refund. You must make this request within 30 days of receiving the shipment. The product is unwashed, unused, and in the same condition that you received it. If the 30-day period has gone, we can’t offer you a replacement or refund.
We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
- You order the wrong size or size do not fit you
- You order the wrong style and want to replace or refund.
- You order the wrong color and want to replace or refund.
- Failing to preview the design carefully. So please review your order carefully before you check out the order to ensure all information is correct.
- You no longer like the product.
What happens with Wrong or Incomplete Addresses in the order detail?
The product will be shipped within the estimated arrival time when the customer provides the exact shipping address. Any missing/incorrect address may cause a delay in delivery. Every time the customer makes the purchase, an order confirmation email with a shipping address will be sent immediately. Please check it carefully to make sure the address is correct.
If it’s the customer’s mistake when typing the address which leads to the wrong address (wrong number/name of street/name of City/wrong Zip Code…) We will notify the customer about the wrong address via email first. Please check your inbox for updates from Mazezy. Within 5 days, if we haven’t received any confirmation for the correct address, we will process the refund instead.
If the customer provides the wrong address and wants to change to a new one instead, please contact our customer service within 4 hours after order creation time (Please read the Order Modification policy above) We will update the new address for you.
If a package was already sent to the incorrect/missing address and got the “Return to sender” label in the tracking system. We will reprint the product and send it to the newly confirmed address in the condition that the customer covers the shipping cost. Or the customer can choose the refund option instead. We will issue the refund of the product you bought, not including the shipping cost.
What to do with the lost/missing package?
- A package is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders without any new update.
- If an item is lost in shipping and not marked as delivered by the Carrier, we will cover reprinting and reshipping costs of the goods. Please send us an email with your name and order number. We will always reship using the shipping option chosen at checkout.
- If Carrier has marked the package as delivered to the address entered at checkout but you have not received it, please call the Carrier representative in your area and open a case for non-receipt of product and send us the case number. If the item is not redelivered to you within 10 business days of sending the case number to us, we will reprint and reship at no charge.
How to request a replacement/refund (if applicable)
Please remember that a valid request must be submitted within 30 days from arrival time. To file a claim, please send us an email to firstname.lastname@example.org and include the following information (this is a must):
Video/ photo of the defective product (along with a clear description of the problem)
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
Full delivery address
Our support team will review your claim and, if your item is eligible, we will send the replacement to you at no additional cost. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
What happens with the out-of-stock items?
We make every effort to maintain our inventory and keep all the products “in stock”. However, sometimes we suffer from the out-of-stock issue, which leads to the inconvenience of shopping. When this case happens, we will act following these principles:
- We will prioritize processing other available items as normal.
- For Out of Stock item(s), we will notify the customer via email first and offer 2 options: 1. You choose the other size or color of the same product design. 2. You request a refund of this out-of-stock product instead.
We will wait for 5 business days for your response. If this period is over without any confirmation from the customer, we will issue the refund for this unavailable product with the corresponding shipping cost.
Duration Of Refund Processing (if applicable)
As the refund is a reversal of your payment, we can only send it back the same way it was received, through your credit card or your original method of payment. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.
The refund duration depends on the bank or card issuer, usually taking 7-10 days. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.